Hackensack Hospital Visiting Hours

Hackensack Hospital, located in Hackensack, New Jersey, is a leading healthcare institution known for its exceptional medical services and patient care. For patients and their families, visiting hours play a crucial role in maintaining emotional support and promoting healing.

Understanding the visiting hours at Hackensack Hospital can help ensure that visits are timely, comfortable, and beneficial for both patients and visitors.

Visiting hours at hospitals are designed to balance the needs of the patients with the operational requirements of the medical staff. They ensure that patients receive the necessary rest and medical attention while still allowing family and friends to provide essential support.

This article aims to provide comprehensive information on Hackensack Hospital visiting hours, including general visiting hours, department-specific schedules, COVID-19 related changes, guidelines for visitors, and special circumstances.

Overview of Hackensack Hospital

Hackensack University Medical Center, a cornerstone of the Hackensack Meridian Health network, stands as one of New Jersey’s premier healthcare institutions. This hospital is renowned for its comprehensive medical services and commitment to patient care, research, and education.

For patients and their families, having a clear understanding of the hospital’s visiting hours is essential for maximizing the benefits of support and companionship during a hospital stay.

Location and Contact Information

• Address: 30 Prospect Avenue, Hackensack, NJ 07601
• Phone: (551) 996-2000
• Website: Hackensack Meridian Health

Services Offered and Specialties

Hackensack Hospital provides a wide array of services and specialties, making it a leader in several medical fields. Here are some key areas:

• John Theurer Cancer Center: Known for its comprehensive cancer care, offering cutting-edge treatments and a multidisciplinary approach.
• Cardiovascular Services: Advanced cardiac care, including surgery, interventional cardiology, and rehabilitation.
• Joseph M. Sanzari Children’s Hospital: A dedicated pediatric hospital providing specialized care for children.
• Orthopedics and Spine Care: State-of-the-art treatments for musculoskeletal conditions, including joint replacement and spine surgery.
• Women’s Health Services: Comprehensive care from maternity to gynecological oncology.
• Neurological Care: Leading treatments for neurological disorders, including stroke and neurosurgery.

Brief History and Reputation

Founded in 1888, Hackensack University Medical Center has grown from a modest community hospital to a world-class healthcare institution. It consistently ranks among the top hospitals in New Jersey and has earned national recognition in various specialties.

Its commitment to research and education further bolsters its reputation, with numerous affiliations with academic institutions.

Hackensack Hospital’s excellence in patient care is reflected in its visiting policies, which are designed to balance the needs of patients with the operational requirements of the hospital staff. Understanding these policies is crucial for ensuring that visits are beneficial and supportive for patients.

Hackensack Hospital Visiting Hours

Hackensack Hospital has established standard visiting hours that apply to most departments. These hours are designed to allow patients to receive visits while ensuring that they get the necessary rest and medical attention.

General Visiting Hours

• Weekdays: 10:00 AM – 8:00 PM
• Weekends: 10:00 AM – 8:00 PM
• Holidays: Visiting hours may vary, and it is advisable to contact the hospital directly for holiday schedules.

Weekday vs. Weekend Visiting Hours

Generally, visiting hours remain consistent throughout the week. However, it is essential to check for any department-specific variations, particularly during weekends or public holidays.

Visiting Hours During Holidays

During major holidays, visiting hours may be adjusted to accommodate special circumstances and increased visitor traffic. It is recommended to contact the hospital’s information desk or visit the official website for updates on holiday visiting schedules.

Visitor Guidelines and Policies

To ensure a safe and supportive environment for patients, Hackensack Hospital has implemented several visitor guidelines:

• Visitor Registration and Identification: All visitors must register at the front desk and provide valid identification.
• Health and Safety Guidelines: Visitors are required to adhere to health and safety protocols, including wearing masks and practicing hand hygiene.
• Restrictions on Number of Visitors: There may be limitations on the number of visitors allowed per patient, especially in critical care units.

By understanding these standard visiting hours and guidelines, visitors can plan their trips to the hospital more effectively, ensuring a supportive and comfortable experience for both themselves and their loved ones.

Visiting Hours for Different Departments

While Hackensack Hospital has general visiting hours, certain departments have specific schedules and guidelines to accommodate the unique needs of their patients. Understanding these department-specific visiting hours can help visitors plan their visits more effectively.

Visiting Hours for Intensive Care Unit (ICU)

The Intensive Care Unit (ICU) at Hackensack Hospital requires special considerations due to the critical nature of the care provided.

• Visiting Hours: 11:00 AM – 2:00 PM and 4:00 PM – 7:00 PM
• Restrictions and Guidelines:
  • Only immediate family members are typically allowed.
  • Visits are limited to two visitors at a time to ensure a quiet and controlled environment.
  • Visitors must adhere to strict hygiene protocols, including handwashing and wearing protective gear if required.
  • No food or drink is allowed in the ICU to maintain a sterile environment.

Visiting Hours for Maternity Ward

The Maternity Ward has specific visiting hours designed to ensure the health and comfort of both mother and baby.

• Visiting Hours: 10:00 AM – 8:00 PM
• Family and Friends:
  • Spouses/partners are allowed 24/7 access.
  • Siblings of the newborn are encouraged to visit during regular hours but must be accompanied by an adult.
  • Visitors should be mindful of the mother’s need for rest and recovery.

Visiting Hours for Pediatric Unit

The Pediatric Unit prioritizes the well-being of young patients, and visiting hours are structured to support this goal.

• Visiting Hours: 10:00 AM – 8:00 PM
• Special Considerations:
  • Parents or guardians can stay with their child 24/7.
  • Other visitors, including siblings and grandparents, are welcome during regular hours but must follow unit-specific guidelines.
  • Interactive and child-friendly visiting spaces are available to make visits more comfortable for young patients.

Visiting Hours for Surgical Units

Visiting patients in the Surgical Units requires coordination around surgical schedules and recovery times.

• Pre-Surgery Visiting Hours: 6:00 AM – 7:00 AM
• Post-Surgery Visiting Hours: 1:00 PM – 8:00 PM
• Guidelines:
  • Visitors should check with the nursing staff regarding the best times to visit post-surgery.
  • It’s important to limit the number of visitors immediately after surgery to avoid overwhelming the patient.
  • Communication with the medical team is crucial to ensure that visits do not interfere with recovery protocols.

These department-specific visiting hours at Hackensack Hospital are designed to provide a balance between patient care and the emotional support provided by family and friends.

By adhering to these schedules and guidelines, visitors can ensure their presence is both supportive and non-disruptive.

Visitor Guidelines and Policies

Hackensack Hospital has established comprehensive guidelines and policies to ensure the safety and well-being of patients, staff, and visitors. These policies are designed to create a supportive environment while maintaining the necessary order and hygiene within the hospital premises.

Visitor Registration and Identification

Upon arrival, visitors are required to follow specific registration and identification procedures:

• Registration Process:
  • Visitors must check in at the main entrance or designated visitor registration desk.
  • A valid photo ID is required for registration.
  • Visitors will be issued a visitor badge, which must be worn visibly at all times.
• Visitor Identification:
  • All visitors must present identification at the time of registration.
  • Visitor badges help hospital staff easily identify non-staff members and ensure that only authorized individuals are present in patient areas.

Health and Safety Guidelines

To maintain a safe environment, visitors must adhere to the following health and safety guidelines:

• Wearing Masks:
  • Masks must be worn at all times inside the hospital, covering both nose and mouth.
  • Surgical masks or higher-grade masks (e.g., N95) are preferred for added protection.
• Hand Hygiene:
  • Visitors are required to use hand sanitizer upon entering and leaving patient rooms.
  • Frequent hand washing with soap and water is encouraged.
• Physical Distancing:
  • Maintain a distance of at least six feet from others whenever possible.
  • Avoid congregating in hallways, waiting rooms, or other common areas.

Restrictions on Number of Visitors

To ensure a conducive environment for patient care, Hackensack Hospital imposes restrictions on the number of visitors:

• General Restrictions:
  • Typically, only one to two visitors are allowed per patient at a time.
  • Visitors must coordinate to avoid exceeding the permitted number.
• Critical Care Units:
  • In units such as the ICU, stricter limits may apply, often allowing only one visitor at a time.

Visiting Children and Elderly Patients

Special considerations are made for visits involving children and elderly patients:

• Children as Visitors:
  • Children under the age of 12 are generally not allowed to visit, except under special circumstances.
  • When permitted, children must be supervised by an adult at all times and follow all health and safety guidelines.
• Elderly Visitors:
  • Elderly visitors should take extra precautions due to higher vulnerability to infections.
  • It is recommended that elderly visitors limit their visit duration and adhere strictly to all safety protocols.

Overnight Visitors

In certain situations, visitors may be allowed to stay overnight with patients:

• Policies for Overnight Stays:
  • Overnight stays are typically permitted for one designated visitor, especially in maternity, pediatric, and end-of-life care units.
  • Arrangements for overnight stays must be made in advance with the nursing staff.
  • Overnight visitors are provided with a reclining chair or cot to ensure their comfort.

Prohibited Items and Activities

To maintain a safe and peaceful environment, certain items and activities are prohibited:

• Prohibited Items:
  • Outside food and beverages (unless approved by medical staff).
  • Alcohol, drugs, and tobacco products.
  • Weapons or hazardous materials.
• Prohibited Activities:
  • Loud talking, playing music, or any disruptive behavior.
  • Use of cell phones in restricted areas where it may interfere with medical equipment.

Compliance and Cooperation

Visitors are expected to comply with all hospital policies and cooperate with hospital staff:

• Enforcement of Policies:
  • Security personnel and hospital staff have the authority to enforce visitor guidelines.
  • Visitors who do not comply with the policies may be asked to leave the hospital premises.
• Respect for Staff and Patients:
  • Visitors should be respectful and courteous to hospital staff and other patients.
  • Any concerns or issues should be addressed through proper channels, such as speaking with a nurse or patient liaison.

By following these guidelines and policies, visitors can contribute to a safe and healing environment for all patients at Hackensack Hospital.

Exceptions to Visiting Hours

While Hackensack Hospital has established standard visiting hours and policies, certain special circumstances may warrant exceptions. These exceptions are designed to address unique patient needs and ensure compassionate care.

Visiting Critical Care Patients

Patients in critical condition or those in intensive care units (ICU) may have different visiting guidelines to accommodate their urgent needs and the sensitivity of their medical situation.

• Critical Care Visits:
  • Visiting hours in the ICU are more flexible to allow family members to be with their loved ones during critical times.
  • Exceptions may be made for immediate family members to visit outside of regular visiting hours.
  • It is essential to coordinate with the ICU staff to arrange visits during critical periods.
• End-of-Life Situations:
  • For patients nearing end-of-life, the hospital permits extended visiting hours for close family members.
  • Multiple family members may be allowed to visit simultaneously to provide emotional support and comfort to the patient.

Visiting During Special Procedures

When patients undergo surgeries or special medical procedures, visiting hours and guidelines may be adjusted.

• Pre-Surgery Visits:
  • Family members may be allowed to visit patients before surgery to offer support and reassurance.
  • Pre-surgery visiting hours are generally early in the morning, from 6:00 AM to 7:00 AM.
• Post-Surgery Visits:
  • Post-surgery visiting hours are designed to allow patients adequate time to recover before receiving visitors.
  • Typically, visitors can see patients from 1:00 PM to 8:00 PM post-surgery.
  • The number of visitors and duration of visits may be limited to prevent overexertion and ensure optimal recovery.

Emergency Visits

In cases of medical emergencies, the hospital makes provisions for visitors to support their loved ones.

• Emergency Room Visits:
  • Visitors are often allowed to accompany patients in the emergency room, especially if the patient is a minor, elderly, or requires assistance.
  • The number of visitors in the emergency room is typically limited to one or two to ensure the medical team can work efficiently.
• Unexpected Hospital Admissions:
  • For patients admitted unexpectedly, family members may be allowed to visit outside of regular hours to help with admission procedures and provide immediate support.

Special Needs Patients

Patients with special needs or those requiring additional assistance may have tailored visiting guidelines.

• Support Persons:
  • Patients with disabilities or special needs may have a designated support person who can stay with them throughout their hospital stay.
  • This support person is not subject to the usual visitor limitations and may have extended visiting privileges.
• Caregiver Access:
  • Caregivers who provide essential daily care for patients with chronic conditions may be granted special visiting hours.
  • Arrangements for caregiver access should be coordinated with the patient’s healthcare team.

Pediatric Patients

Special considerations are made for visits to pediatric patients to ensure their comfort and well-being.

• Parental Visits:
  • Parents or guardians are typically allowed to stay with their child 24/7.
  • Additional family members and siblings can visit during regular hours, provided they follow the hospital’s health and safety guidelines.
• Child-Friendly Facilities:
  • The hospital provides child-friendly visiting spaces equipped with toys and activities to make visits more enjoyable for young patients.

Coordination with Hospital Staff

For all special circumstances and exceptions, it is crucial to coordinate with the hospital staff to ensure that visits are conducted smoothly and safely.

• Communication:
  • Visitors should communicate their needs and circumstances to the nursing staff or patient liaison.
  • Advance notice and planning can help facilitate exceptions and make arrangements more seamless.
• Flexibility:
  • Visitors should remain flexible and understanding of any changes or restrictions imposed by the hospital staff for the patient’s best interest.

By recognizing and accommodating these special circumstances and exceptions, Hackensack Hospital ensures that patients receive the necessary support and care during critical times, while still maintaining a safe and organized environment.

Preparing for Your Visit to Hackensack Hospital

Planning your visit to Hackensack Hospital can ensure a smooth and supportive experience for both you and the patient. Here are some essential tips and information to help you prepare effectively.

What to Bring

When visiting a patient at Hackensack Hospital, it’s important to bring the right items to ensure your visit is comfortable and productive.

• Identification and Documentation:
  • A valid photo ID for registration and security purposes.
  • Any necessary visitor pass or badge issued by the hospital.
• Comfort Items:
  • Comfortable clothing and shoes, especially if you plan to stay for an extended period.
  • Personal hygiene items such as hand sanitizer and tissues.
• Supportive Materials:
  • Books, magazines, or other reading materials to keep the patient entertained.
  • Personal notes or letters to provide emotional support.
• Communication Devices:
  • A fully charged mobile phone for communication and emergency contacts.
  • Chargers or power banks to keep your devices powered.

Parking and Transportation

Navigating to and from Hackensack Hospital can be easier with the right information on parking and transportation options.

• Parking Options:
  • Visitor Parking: Designated visitor parking areas are available near the main entrance.
  • Valet Parking: Valet services are available for a fee, offering convenience, especially for those with mobility issues.
  • Parking Fees: Be prepared to pay for parking, and consider bringing cash or credit cards.
• Public Transportation:
  • Buses and Trains: Hackensack Hospital is accessible via several public transportation options, including local buses and NJ Transit trains.
  • Shuttle Services: Some nearby hotels and local services may offer shuttle rides to the hospital.
• Directions and Maps:
  • Detailed maps and directions can be found on the hospital’s website or at the main entrance information desk.

Amenities for Visitors

Hackensack Hospital offers a range of amenities to make your visit more comfortable and convenient.

• Cafeterias and Food Services:
  • On-site cafeterias provide a variety of food options for visitors.
  • Vending machines and snack bars are available in waiting areas.
• Waiting Rooms and Lounges:
  • Comfortable waiting rooms are available near most patient care areas.
  • Special family lounges with amenities like TVs and charging stations are also provided.
• Wi-Fi and Internet Access:
  • Free Wi-Fi is available throughout the hospital for visitors to stay connected.
• Gift Shops:
  • Gift shops within the hospital offer flowers, cards, and other items to brighten a patient’s day.

Accessibility and Special Services

Hackensack Hospital is committed to providing accessible facilities and services for all visitors.

• Accessibility Features:
  • Wheelchair-accessible entrances, restrooms, and elevators.
  • Designated parking spaces for visitors with disabilities.
• Language Services:
  • Interpretation services are available for non-English speaking visitors.
  • Information desks can assist with arranging language support.
• Spiritual Care:
  • Chaplaincy services and quiet rooms are available for visitors seeking spiritual support.

Tips for a Smooth Visit

To ensure a smooth and stress-free visit, consider the following tips:

• Plan Ahead:
  • Confirm visiting hours and any specific guidelines for the department you are visiting.
  • Coordinate with other family members to avoid overcrowding.
• Stay Informed:
  • Check the hospital’s website or call ahead for the latest updates on visiting policies, especially in light of COVID-19.
• Be Respectful:
  • Respect the needs and privacy of other patients and visitors.
  • Follow all hospital rules and guidelines to ensure a safe environment.

By preparing adequately for your visit, you can provide meaningful support to your loved ones while ensuring your experience at Hackensack Hospital is positive and efficient.

How to Contact Hackensack Hospital for More Information

Having easy access to contact information is crucial for visitors seeking more details about visiting hours or other inquiries related to Hackensack Hospital. Here is a comprehensive list of contact points and resources to help you get the information you need.

Main Contact Information

• Hospital Main Line:
  • Phone: (551) 996-2000
  • This general contact number can direct you to various departments and services within the hospital.
• Address:
  • Hackensack University Medical Center
  • 30 Prospect Avenue, Hackensack, NJ 07601
• Website:
  • https://www.hackensackmeridianhealth.org
  • The official website provides extensive information about the hospital’s services, visiting hours, and updates.

Specific Departments and Services

For specific inquiries, you can contact the relevant departments directly:

• Patient Information Desk:
  • Phone: (551) 996-2000 (ask to be connected to Patient Information)
  • Provides general information about patient status and room numbers.
• Visitor Services:
  • Phone: (551) 996-2000 (ask to be connected to Visitor Services)
  • For questions related to visitor guidelines, accommodations, and services.
• Intensive Care Unit (ICU):
  • Phone: (551) 996-2000 (ask to be connected to the ICU)
  • For specific visiting hours and policies related to the ICU.
• Maternity Ward:
  • Phone: (551) 996-2000 (ask to be connected to the Maternity Ward)
  • For inquiries about visiting hours for new mothers and babies.
• Pediatric Unit:
  • Phone: (551) 996-2000 (ask to be connected to the Pediatric Unit)
  • For information on visiting pediatric patients.
• Surgical Units:
  • Phone: (551) 996-2000 (ask to be connected to the Surgical Unit)
  • For details on pre and post-surgery visiting hours.

Online Resources

Hackensack Hospital provides several online resources for visitors:

• Visitor Information Page:
  • Visitor Information
  • Comprehensive information on visiting hours, guidelines, and services.
• Patient and Family Portal:
  • MyChart
  • A secure online portal where you can access patient information, communicate with healthcare providers, and manage appointments.
• COVID-19 Updates:
  • COVID-19 Information
  • Latest updates on visiting policies and safety measures related to the COVID-19 pandemic.

Feedback and Complaints

Hackensack Hospital is committed to improving its services and values feedback from visitors:

• Patient Relations Office:
  • Phone: (551) 996-2000 (ask to be connected to Patient Relations)
  • For any concerns, complaints, or suggestions regarding patient care or visitor services.
• Online Feedback Form:
  • Available on the hospital’s website, allowing visitors to submit their feedback electronically.

Social Media and Community Engagement

Stay connected with Hackensack Hospital through social media for the latest news, events, and health tips:

• Facebook: Hackensack Meridian Health Facebook
• Twitter: Hackensack Meridian Health Twitter
• Instagram: Hackensack Meridian Health Instagram

Emergency Contacts

In case of an emergency, it is essential to know the immediate contact numbers:

• Emergency Room:
  • Phone: (551) 996-2000 (ask to be connected to the Emergency Department)
  • For urgent medical emergencies and immediate assistance.
• Security Office:
  • Phone: (551) 996-2000 (ask to be connected to Security)
  • For any security-related issues or incidents within the hospital premises.

By having these contact details and resources readily available, visitors can ensure they are well-prepared for their visit to Hackensack Hospital and can easily access the information they need.

FAQs About Hackensack Hospital Visiting Hours

To provide comprehensive information and address common concerns, here are some frequently asked questions about visiting hours at Hackensack Hospital.

What are the general visiting hours at Hackensack Hospital?

The general visiting hours at Hackensack Hospital are from 10:00 AM to 8:00 PM every day, including weekends. However, specific departments may have different visiting hours, so it is advisable to check with the department directly or visit the hospital’s website for detailed information.

Are there any restrictions on the number of visitors allowed?

Yes, to ensure a safe and comfortable environment for patients, the number of visitors per patient is typically limited to one or two at a time. Critical care units, such as the ICU, may have stricter limitations. It is best to coordinate with the hospital staff to understand the specific guidelines for the department you are visiting.

Can I visit a patient outside of the general visiting hours?

Exceptions to general visiting hours may be made under certain circumstances, such as for critical care patients, end-of-life situations, or special needs patients. It is important to communicate with the hospital staff to arrange visits outside the regular hours.

What should I do if I need to stay overnight with a patient?

Overnight stays may be permitted for one designated visitor, especially in units like maternity, pediatric, and end-of-life care. Arrangements for overnight stays should be made in advance with the nursing staff, and visitors may be provided with a reclining chair or cot.

Are children allowed to visit patients at Hackensack Hospital?

Children under the age of 12 are generally not allowed to visit, except under special circumstances. When permitted, children must be supervised by an adult at all times and follow all health and safety guidelines.