Waikato Hospital Visiting Hours

General Visiting Hours

Waikato Hospital has established specific visiting hours to ensure patients receive adequate rest and medical care without frequent interruptions. The general visiting hours are:

Morning: 11:00 AM – 1:30 PM
Afternoon/Evening: 4:00 PM – 8:00 PM

These hours are designed to balance the needs of patients to rest and recover with the benefits of receiving visitors. Visiting during these times helps maintain a conducive healing environment while allowing patients to connect with their loved ones.

Importance of Visiting Hours

Maintaining specific visiting hours is crucial for several reasons:

Rest and Recovery: Patients need uninterrupted rest to recover effectively. Visiting hours ensure that patients have enough quiet time.
Medical Procedures: Healthcare professionals can perform necessary medical procedures and treatments without constant interruptions.
Safety and Security: Controlled visiting hours help maintain hospital security and manage visitor flow, reducing the risk of infections and other safety concerns.

Visiting hours may vary slightly depending on the day of the week or during holidays, so it’s always best to check with the hospital before planning your visit.

Tips for Visitors

To make the most of your visit, consider the following tips:

Plan Ahead: Try to visit during designated visiting hours to avoid any inconvenience.
Be Respectful: Keep visits brief and avoid bringing large groups to ensure a calm environment for all patients.
Follow Guidelines: Adhere to hospital policies regarding hygiene, such as using hand sanitizers provided at various points within the hospital.

By following these guidelines, you contribute to a safe and supportive environment for patients and staff alike.

Special Visiting Hours for Specific Wards

Intensive Care Unit (ICU) and High Dependency Unit (HDU)

The Intensive Care Unit (ICU) and High Dependency Unit (HDU) at Waikato Hospital have different visiting policies due to the critical nature of care provided in these wards.

Here, patient needs are more intensive, requiring stricter visitation guidelines to ensure patient safety and recovery.

ICU Visiting Hours: Typically, visitors are allowed during designated periods but must be flexible as patient needs and medical procedures can cause changes. Common visiting times include:
- Morning: 10:00 AM – 12:00 PM
- Afternoon: 3:00 PM – 5:00 PM
- Evening: 7:00 PM – 8:00 PM
HDU Visiting Hours: Similar to ICU, with possible slight variations to accommodate patient care schedules.

In both units, visitors are often limited to immediate family members, and the number of visitors at any one time is restricted. This helps ensure that the environment remains calm and controlled, which is vital for patients in critical condition.

Maternity and Pediatric Wards

The Maternity and Pediatric Wards also have specific visiting hours to accommodate the unique needs of mothers, newborns, and children. These wards focus on creating a family-friendly atmosphere while ensuring the health and safety of all patients.

Maternity Ward Visiting Hours:
- Partners/Support Persons: Generally allowed to visit anytime, providing essential support to new mothers.
- General Visitors: 11:00 AM – 1:00 PM and 4:00 PM – 8:00 PM
Pediatric Ward Visiting Hours:
- Parents/Caregivers: Typically allowed to stay with the child 24/7, with some wards offering facilities for overnight stays.
- General Visitors: 11:00 AM – 1:00 PM and 4:00 PM – 8:00 PM

These hours are designed to provide a balance between allowing family bonding time and ensuring patients, particularly newborns and children, get the rest and care they need.

Acute Care Unit (ACU) and Emergency Department (ED)

Visiting hours in the Acute Care Unit (ACU) and the Emergency Department (ED) are more flexible but also more restricted due to the nature of emergency and acute care.

ACU Visiting Hours: Generally, visitation is allowed, but times can be highly variable based on patient conditions and treatment schedules. Visitors may need to coordinate closely with medical staff.
ED Visiting Hours: Due to the high pace and critical nature of the emergency department, visitors may be limited to one or two people at a time, and only during specific periods as determined by medical staff.

In these units, the priority is on providing immediate and uninterrupted care to stabilize and treat patients, making visitor flexibility and adherence to staff instructions crucial.

Restrictions and Special Considerations

Visitor Numbers: Most special wards restrict the number of visitors to one or two at a time to ensure a peaceful environment conducive to healing.
Duration of Visits: Visits may be limited in duration, especially in critical care areas, to prevent patient fatigue.
Health Checks: Visitors may be required to undergo health checks or screenings, especially during times of increased health risks, such as flu season or during outbreaks.

Understanding and respecting these special visiting hours and guidelines help ensure the safety, comfort, and recovery of all patients at Waikato Hospital.

Guidelines and Recommendations for Visitors

Health and Safety Protocols

To ensure the safety and well-being of patients, visitors, and staff, Waikato Hospital has implemented several health and safety protocols. These guidelines help minimize the risk of infections and ensure a safe environment for everyone. Key protocols include:

Mask Wearing: Visitors are required to wear masks within the hospital premises, especially in patient care areas. Masks help prevent the spread of airborne infections and protect vulnerable patients.
Hand Hygiene: Hand sanitizers are available at various points throughout the hospital. Visitors are encouraged to use them upon entering and leaving the hospital, as well as before and after visiting a patient.
Health Screening: Visitors may undergo health screenings, including temperature checks and health questionnaires, particularly during flu season or outbreaks like COVID-19. This helps identify and prevent the entry of potentially infectious individuals.

Visitor Registration Process

For security and tracking purposes, visitors must register upon arrival. The registration process typically includes:

Sign-In: Visitors are required to sign in at the reception or the designated visitor registration desk. This includes providing personal details and the purpose of the visit.
Visitor Pass: After registration, visitors receive a pass that must be worn visibly at all times. This pass helps hospital staff identify authorized visitors and maintain security within the hospital.
Sign-Out: Upon leaving, visitors must sign out to ensure accurate records of all individuals present within the hospital at any given time.

These steps are crucial for maintaining a secure and orderly environment, ensuring that only authorized individuals are present in patient care areas.

Recommendations for Bringing Food or Gifts

While bringing food or gifts can brighten a patient’s day, there are guidelines to ensure these items do not pose any health risks:

Food: Check with the hospital staff before bringing any food. Some patients may have dietary restrictions or allergies, and certain foods may not be allowed due to infection control policies.
Flowers and Plants: While flowers are a popular gift, they may not be allowed in certain wards, such as the ICU, due to the risk of infection. Always check with hospital staff before bringing flowers.
Personal Items: Items like books, magazines, and small personal care items can be thoughtful gifts. Ensure that any electronic devices brought are safe for hospital use and do not interfere with medical equipment.

Parking and Transport

Parking Facilities and Fees

Waikato Hospital provides various parking options for visitors to ensure convenient access to the hospital. The main parking areas are located near the hospital entrances, with clear signage to guide visitors.

Main Carpark: The primary parking area is accessible via Gate 2 off Pembroke Street. It offers a large number of spaces, including designated areas for mobility parking.
Hague Road Carpark: Another significant parking facility is the Hague Road Carpark, which also includes spaces for visitors with mobility permits.

Parking Fees: The hospital charges a nominal fee for parking, aimed at maintaining the parking facilities. Typical fees are:

First 15 minutes: Free
Up to 1 hour: $2
Each additional hour: $1 (capped at $10 per day)

Visitors can pay for parking using automated machines located within the carparks, which accept both cash and card payments. It’s advisable to keep some change handy in case the machines do not accept cards.

Availability of Mobility Parking

Waikato Hospital is committed to ensuring accessibility for all visitors, including those with mobility challenges. Mobility parking spaces are available in the following areas:

Near Main Entrances: Close to the primary hospital entrances, such as the Emergency Department and main reception.
Inside Carpark Buildings: Designated spaces are marked clearly within the main carparks, including the Hague Road Carpark.

To use these spaces, visitors must display a valid mobility parking permit issued by CCS Disability Action. Permit holders are exempt from paying parking fees, ensuring that they can access the hospital easily without financial burden.

Public Transport Options

Waikato Hospital is well-connected by public transport, making it accessible for visitors without private vehicles. Here are the main options:

Bus Services: Several bus routes serve Waikato Hospital, with stops conveniently located near the main entrances. Key bus services include:

Route 1: City Centre to Waikato Hospital, operating frequently throughout the day.
Route 2: Northern Suburbs to Waikato Hospital, with regular services from early morning to late evening.

Visitors can check the latest bus schedules and route maps on the Busit website, which provides up-to-date information on all public transport options in Hamilton.

Community Health Transport: Waikato Hospital also supports community health transport services for those needing assistance to travel to and from the hospital. These services include community health shuttles and volunteer-driven vans. Pre-booking is essential for these services, and they prioritize health care clients.

Cycling and Walking

For those who prefer to walk or cycle, Waikato Hospital is accessible through a network of well-maintained routes. Hamilton’s extensive biking and walking paths make it convenient for local visitors.

Cycling Facilities:

Bike Racks: Public bike racks are available at several entrances, including the Emergency Department and the Wairoa Waikato Centre.
Secure Storage: The hospital provides secure bicycle storage for staff and visitors who prefer to bike.

Walking Routes:

Pedestrian Paths: Clearly marked pedestrian paths connect the hospital to various parts of the city, promoting a healthy and eco-friendly way to visit.

Waikato Hospital encourages visitors to consider these sustainable travel options, contributing to reduced traffic congestion and promoting a healthier lifestyle.

Facilities for Visitors

Cafeterias, Shops, and Other Amenities

Waikato Hospital offers a variety of amenities to ensure visitors have a comfortable and convenient experience. These facilities include cafeterias, shops, and other services that cater to the needs of visitors and patients alike.

Cafeterias:

Main Cafeteria: Located in the central part of the hospital, the main cafeteria offers a wide range of food and beverage options. It serves breakfast, lunch, and dinner, with choices ranging from hot meals to snacks and beverages. The cafeteria provides a comfortable seating area where visitors can relax and enjoy their meals.
Coffee Shops: For those looking for a quick snack or a cup of coffee, there are several coffee shops located throughout the hospital. These include popular chains and local cafes offering a variety of drinks and light bites.

Shops:

Gift Shops: The hospital has gift shops that sell a variety of items, including flowers, cards, books, magazines, and personal care products. These shops are perfect for visitors who want to bring a thoughtful gift to a patient or purchase something they may have forgotten to bring.
Pharmacy: An on-site pharmacy is available to fill prescriptions and provide over-the-counter medications and health products. This is particularly convenient for visitors who may need to purchase medications during their visit.

Other Amenities:

ATMs: Automated teller machines (ATMs) are located at various points within the hospital, allowing visitors to withdraw cash as needed.
Free Wi-Fi: The hospital provides free Wi-Fi access to visitors, ensuring they can stay connected with family and friends during their visit.
Chapel and Spiritual Services: For those seeking a quiet place for reflection or spiritual support, the hospital has a chapel and offers services from chaplains and spiritual care providers. These services are available to people of all faiths and beliefs.

Accommodation Options for Out-of-Town Visitors

Waikato Hospital understands that some visitors may be traveling from out of town and require accommodation. To cater to these needs, the hospital provides information on nearby accommodation options, ensuring visitors have a comfortable place to stay.

On-Site Accommodation:

Hospital Apartments: The hospital offers limited on-site accommodation for families of patients in critical condition. These apartments are equipped with basic amenities and are available on a first-come, first-served basis. Booking in advance is recommended.

Nearby Hotels and Motels:

Hotels: Several hotels are located within a short distance from the hospital, offering a range of options from budget to luxury accommodations. Some of the recommended hotels include the Novotel Hamilton Tainui and the Ibis Hamilton Tainui.
Motels: For more affordable options, visitors can choose from a variety of motels situated close to the hospital. These motels provide comfortable and convenient lodging for short or extended stays.

Booking and Transportation:

Advance Booking: It is advisable to book accommodation in advance, especially during peak times or holidays, to ensure availability.
Transport Services: Many hotels and motels offer shuttle services to and from the hospital. Additionally, public transport and taxi services are readily available to assist visitors in getting to and from their accommodation.

Family/Whānau Rooms for Extended Stays

For families who need to stay close to their loved ones for an extended period, Waikato Hospital provides family/whānau rooms. These rooms are designed to offer a comfortable and supportive environment for family members during challenging times.

Features of Family/Whānau Rooms:

Comfortable Seating and Sleeping Arrangements: These rooms are equipped with comfortable chairs and sofas that can be converted into beds, allowing family members to rest and sleep.
Kitchenette Facilities: Some rooms include kitchenette facilities, providing a space to prepare simple meals and store food.
Private Bathrooms: Private bathrooms are available in these rooms, ensuring convenience and privacy for families during their stay.
Quiet Environment: The rooms are located in quiet areas of the hospital, offering a peaceful retreat for families to rest and recharge.

The availability of these rooms is limited, and priority is given to families of patients in critical care. It is recommended to inquire about the availability and booking process with hospital staff upon arrival.

Contact Information and Further Assistance

Key Contact Numbers

Having the correct contact information is crucial for visitors needing assistance or seeking more information about their visit to Waikato Hospital. Below are some essential contact numbers that can help:

General Inquiries: For any general questions or information about Waikato Hospital, visitors can call the main switchboard at 07 839 8899.
Patient Information: To inquire about a specific patient, visitors can contact the Patient Information Desk at 07 839 8642. Please have the patient’s full name and ward information ready.
Emergency Department: For urgent matters related to the Emergency Department, the contact number is 07 839 8889.
Appointments and Scheduling: To confirm or change appointments, visitors can call the Appointments Desk at 07 839 8899 ext. 96125.
Transport Services: For information about community health transport or to book transport services, contact the Transport Coordination Office at 07 839 8899 ext. 96125.

Helplines and Support Services

Waikato Hospital provides various helplines and support services to assist visitors and patients. These services are designed to offer additional support and address any concerns that may arise during a hospital visit.

Helplines:

Healthline: For general health advice and information, visitors can call Healthline at 0800 611 116. This service is available 24/7 and offers free health advice from registered nurses.
Mental Health Crisis Line: In case of a mental health emergency, the Crisis Line can be reached at 0800 800 717.
COVID-19 Helpline: For information related to COVID-19, including testing and vaccination, contact the dedicated helpline at 0800 358 5453.

Support Services:

Patient Advocates: Patient advocates are available to help visitors and patients navigate the hospital system, address concerns, and provide support. They can be contacted through the main switchboard at 07 839 8899.
Interpreters: For non-English speaking visitors, interpreter services are available. It is advisable to request these services in advance when possible. Contact the hospital reception for more information.
Spiritual Support and Chaplains: The hospital chaplains provide spiritual support and can be contacted through the main switchboard or by visiting the chapel within the hospital.

Where to Get More Information and Assistance

For visitors seeking additional information or needing assistance during their visit, several resources are available within the hospital:

Information Desks:

Main Reception: Located at the main entrance, the reception desk is staffed by knowledgeable personnel who can provide directions, answer questions, and offer assistance.
Patient Information Desk: Positioned near the main reception, this desk specifically handles inquiries about patients and their wards.

Online Resources:

Hospital Website: The Waikato Hospital website https://www.waikatodhb.health.nz/ offers comprehensive information about services, visiting hours, parking, transport, and more. It is a valuable resource for planning a visit.
Social Media: Follow Waikato Hospital on social media platforms like Facebook and Twitter for updates, news, and important announcements.

Volunteers:

Volunteer Guides: Volunteers are available at key locations within the hospital to assist visitors with directions and information. They are easily identifiable by their uniforms and name badges.

FAQs

Visitors to Waikato Hospital often have a variety of questions about the hospital’s policies and procedures. Here are some frequently asked questions and their answers to help make your visit as smooth as possible.

What are the visiting hours for Waikato Hospital?

Waikato Hospital has set visiting hours to ensure patients receive adequate rest and medical care. The general visiting hours are:

Morning: 11:00 AM – 1:30 PM
Afternoon/Evening: 4:00 PM – 8:00 PM

These hours may vary slightly depending on the ward and patient needs, so it’s always best to check with the hospital before planning your visit.

Are there any restrictions on who can visit?

Yes, certain wards have specific visiting restrictions:

ICU and HDU: Limited to immediate family members, usually one or two visitors at a time.
Maternity and Pediatric Wards: Flexible visiting hours for partners and parents, but general visitors must adhere to standard visiting hours.
ACU and ED: Visitation is more restricted due to the critical nature of care; typically, only one or two visitors are allowed at a time.

What are the parking options at Waikato Hospital?

Waikato Hospital provides several parking options:

Main Carpark (Gate 2, Pembroke Street): Offers numerous spaces, including mobility parking.
Hague Road Carpark: Additional parking with designated mobility spaces.

Parking Fees:

First 15 minutes: Free
Up to 1 hour: $2
Each additional hour: $1 (capped at $10 per day)

Payments can be made at automated machines located within the carparks.

What should I bring when visiting a patient?

When visiting a patient, consider bringing the following items:

Food: Check with hospital staff regarding dietary restrictions and policies.
Flowers and Plants: Verify with staff if these are allowed, as some wards, like ICU, may have restrictions.
Personal Items: Books, magazines, and small personal care items are usually welcomed.

Always ensure that any items you bring comply with hospital guidelines to avoid any inconvenience.

How can I find out about any changes to visiting hours?

For the latest information on visiting hours and any potential changes, visitors can:

Visit the Waikato Hospital Website: The hospital’s official website provides up-to-date information on visiting hours, policies, and more.
Contact the Hospital Directly: Call the main switchboard at 07 839 8899 or the Patient Information Desk at 07 839 8642 for the most current information.

Visiting a loved one in the hospital can be a stressful experience, but being well-informed about the Waikato Hospital visiting hours and policies can make your visit smoother and more supportive for the patient.

Adhering to the hospital’s guidelines ensures a safe, respectful, and healing environment for all. For any specific queries or additional information, always reach out to the hospital directly or check their official website.

Understanding and adhering to Waikato Hospital visiting hours and guidelines is crucial for ensuring a smooth and supportive visit.

This guide has covered essential information about general and specific ward visiting hours, visitor guidelines, health and safety protocols, parking and transport options, available facilities, key contact numbers, and frequently asked questions.

By being well-informed and following the hospital’s policies, visitors can contribute to a healing environment that supports patient recovery while ensuring their own visit is as convenient and stress-free as possible.

For any specific queries or additional information, always reach out to Waikato Hospital directly through their main switchboard at 07 839 8899 or check their official website at waikatodhb.health.nz.

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