Visiting hours at Donald Gordon Hospital are designed to ensure a balance between patient care and the support of family and friends. Understanding these hours and the specific guidelines associated with them can help visitors plan their visits effectively and contribute positively to the patient’s recovery process.
Donald Gordon Hospital recognizes the importance of having loved ones close by during a hospital stay. The hospital’s visiting policies are structured to provide patients with the rest and care they need while also allowing time for emotional and social support from visitors.
Different wards within the hospital have specific visiting hours tailored to the needs of their patients. This ensures that patients in critical care, general wards, and specialized units like the oncology and transplant units receive appropriate care and support.
Adhering to the visiting guidelines not only benefits the patient but also helps maintain a calm and controlled environment in the hospital. By following these guidelines, visitors can ensure they are part of a supportive healing process that respects the needs of all patients and the hospital staff.
Donald Gordon Hospital Visiting Hours
Donald Gordon Hospital provides visiting hours that cater to the needs of both patients and visitors. Ensuring that patients receive the rest and care they need while allowing family and friends to visit is a priority. The hospital’s general visiting hours are as follows:
- General Wards: Visitors can see patients from 09:00 to 18:00, with a rest period between 13:00 and 15:00. This break is crucial for the recovery process as it ensures that patients have uninterrupted rest time. The importance of this rest period cannot be overstated, as numerous studies have shown that uninterrupted rest significantly enhances recovery.
- Paediatric Wards: For young patients, visiting hours are set from 14:00 to 18:00. One parent or caregiver is allowed to room in with the child, which helps reduce the child’s anxiety and aids in their recovery. Family and friends can visit during the specified hours, providing emotional support that is vital for the child’s healing process.
- Intensive Care Units (ICU): The ICU has more restricted visiting hours due to the critical condition of patients. Family and friends are allowed to visit from 10:30 to 18:00, with additional visiting time from 14:00 to 18:00. This schedule ensures that patients in the ICU have enough time for rest and medical procedures without unnecessary interruptions. It’s essential for visitors to understand that ICU patients are often very vulnerable and need a quiet and controlled environment for their recovery.
Importance of Rest Periods
The structured rest periods are an integral part of the hospital’s visiting hours policy. Medical research indicates that rest and sleep are critical components of the healing process.
For instance, a study published in the Journal of Clinical Sleep Medicine found that adequate sleep improves immune function, speeds up recovery from illness, and enhances overall physical and mental well-being.
Visitors are encouraged to plan their visits around these times to ensure they are contributing positively to the patient’s recovery process. The hospital staff are always on hand to assist with any queries regarding visiting hours and to ensure that visitors adhere to the schedule for the benefit of all patients.
Managing Visitors in General Wards
In general wards, visitors play a significant role in the recovery process by providing emotional support and companionship. However, it is essential to manage the number of visitors at any given time to prevent overcrowding and ensure a peaceful environment for all patients.
Typically, no more than two visitors are allowed at a patient’s bedside at any time. This policy helps maintain a tranquil atmosphere and reduces the risk of infection spread within the hospital.
The hospital’s visitor management policy is designed to balance the needs of patients with the benefits of having loved ones close by. By adhering to these guidelines, visitors can help create a supportive and healing environment for all patients at Donald Gordon Hospital.
Special Units Visiting Hours
At Donald Gordon Hospital, several specialized units have unique visiting hours to cater to the specific needs of patients receiving different types of care. Understanding these variations is crucial for visitors to plan their visits effectively and ensure they comply with the hospital’s policies.
Oncology Unit
The Oncology Unit at Donald Gordon Hospital provides state-of-the-art care for patients undergoing cancer treatment. This unit includes general oncology beds and specialized HEPA-filtered cubicles for transplant patients.
Due to the critical and sensitive nature of treatments, visiting hours in the Oncology Unit are more flexible and tailored to the patient’s needs. Visitors are encouraged to contact the hospital directly to confirm the specific visiting hours for this unit.
Key Points for the Oncology Unit:
- Flexibility: Visiting hours are designed to be adaptable to the needs of patients and their treatment schedules.
- Special Facilities: The unit has 20 general oncology beds and 4 HEPA-filtered cubicles with private bathrooms and entertainment options to support lengthy stays.
This flexibility ensures that patients can receive the necessary support from their loved ones while adhering to their treatment plans, which may include periods where visitors are restricted to minimize infection risks.
Transplant Unit
The Transplant Unit is another specialized area within the hospital, focusing on patients who have undergone or are awaiting transplants. This unit operates with strict visiting policies to ensure the highest level of care and safety for patients.
Visiting Hours and Guidelines for the Transplant Unit:
- Operating Hours: The unit operates from Monday to Friday, 08:00 to 16:00, and is closed on weekends and public holidays.
- Contact Information: For specific queries or to arrange visits, the unit can be reached at +27 11 356 6488.
- Special Considerations: There is always a coordinator on call to address any urgent needs outside regular hours.
The transplant patients require a highly controlled environment to prevent infections and facilitate recovery. Hence, strict visiting guidelines are in place, and visitors must follow all hospital protocols diligently.
Infection Control Measures
Given the sensitive nature of the patients in these specialized units, stringent infection control measures are enforced. Visitors must adhere to the following protocols:
- Hand Hygiene: Regular hand washing or use of hand sanitizer is mandatory upon entering and exiting the unit.
- Personal Protective Equipment (PPE): Visitors may be required to wear masks and other PPE as directed by hospital staff.
- Health Screening: Visitors must undergo health screening and may be restricted if they exhibit any symptoms of illness.
These measures are essential to maintain a sterile environment and protect vulnerable patients from potential infections.
Important Contact Numbers
For visitors, patients, and their families, having access to key contact information is crucial. Donald Gordon Hospital provides several contact numbers to address different needs and inquiries efficiently. Here is a detailed list of important contact numbers for various departments within the hospital:
General Inquiries
For general questions or concerns, visitors can reach out to the hospital’s main switchboard:
- General Queries: +27 11 356 6000.
- Website: https://www.mediclinic.co.za/
Pharmacy
The hospital’s pharmacy offers essential services to patients and visitors. Here are the contact details for both the retail and hospital pharmacy:
- Retail Pharmacy: +27 11 356 6132, operating from Monday to Friday, 09:00 to 17:30.
- Hospital Pharmacy: +27 11 356 6037, available during the same hours.
Ward-Specific Numbers
Each ward within the hospital has dedicated contact numbers to facilitate direct communication. Here are some key wards and their contact details:
- Paediatric Oncology (Section A): +27 11 356 6115
- Pediatric Oncology Outpatient Clinic: +27 11 356 6191
- Hepato-Renal Unit (Section B): +27 11 356 6530
- General Wards (Section C): +27 11 356 6123
- Medical Wards (Section D): +27 11 356 6029
- Vascular Unit (Section E): +27 11 356 6119
- Adult Oncology (Section F): +27 11 356 6127
- Pediatric Transplant (Section L): +27 11 356 6494.
Intensive Care Units
The ICU units are critical areas within the hospital. Each unit has specific contact numbers to ensure prompt communication:
- Medical ICU: +27 11 356 6135
- Surgical ICU: +27 11 356 6001
- Transplant ICU: +27 11 356 6062.
Specific Departments and Services
Several specialized departments and services within the hospital have their own contact information:
- Radiology: +27 11 356 6004 / +27 11 726 4340
- Infusion Services: Available Monday to Friday, 08:00 to 17:00, contact at +27 11 356 6387.
Emergency Contacts
In case of emergencies, it is essential to have the correct contact information readily available. Here are the key emergency contact numbers:
- Emergency Number: +27 84 124.
General Contact Information
For general administrative assistance or to reach the unit manager, visitors can use the following details:
- Administrative Assistant/Unit Manager: Contact through the main hospital line for specific departments.
Why These Contacts Matter
Having these contact numbers available ensures that visitors can easily access the necessary services and support during their time at the hospital.
Whether it’s arranging a visit, obtaining medication, or speaking with medical staff about a loved one’s condition, these numbers are vital for smooth and effective communication within the hospital.
Facilities for Visitors
Donald Gordon Hospital offers a range of facilities to ensure visitors have a comfortable and convenient experience.
These amenities are designed to meet the diverse needs of visitors, whether they are waiting for loved ones undergoing procedures or simply spending time with patients.
Pharmacy Services
The hospital has two primary pharmacy services available to visitors:
- Retail Pharmacy: Open from Monday to Friday, 09:00 to 17:30, this pharmacy provides a wide range of medications and health products. Visitors can purchase necessary medicines, over-the-counter drugs, and other health-related items during these hours. The retail pharmacy can be contacted at +27 11 356 6132.
- Hospital Pharmacy: Also open from Monday to Friday, 09:00 to 17:30, the hospital pharmacy caters to the specific needs of inpatients and outpatients, ensuring they receive their prescribed medications promptly. For inquiries, visitors can reach the hospital pharmacy at +27 11 356 6037.
Dining and Refreshment Options
Visitors can take advantage of the dining facilities available within the hospital:
- Coffee Shop and Kiosk: These establishments provide light refreshments, snacks, and beverages. They are perfect for visitors who need a quick meal or a place to relax while waiting. The coffee shop offers a variety of options, including sandwiches, salads, and hot drinks.
Financial Services
To facilitate financial transactions, the hospital has:
- ATM: An ATM is available on-site, providing visitors with easy access to cash withdrawal services. This is particularly useful for those who need to pay for services or make purchases during their visit.
Communication and Connectivity
Staying connected is made easy with the following facilities:
- Internet Access: Visitors can access the internet while at the hospital, ensuring they stay connected with family and friends or manage work commitments. The hospital provides reliable internet services to meet the needs of visitors.
- Telephones: Public telephones are available for use, allowing visitors to make calls within the hospital or to external contacts as needed. This service is particularly useful for those who may not have access to mobile phones or prefer using landlines.
Entertainment and Leisure
To make the visit more pleasant, the hospital offers:
- Television: Televisions are available in waiting areas and patient rooms, providing entertainment and a way to pass the time. This can help reduce stress and anxiety for both patients and their visitors.
How to Get There
Donald Gordon Hospital is located in a central area, making it accessible for visitors from various parts of Johannesburg and beyond. Here’s a detailed guide on how to get to the hospital, including directions, transport options, and parking facilities.
Hospital Address
- Physical Address: 21 Eton Road, Parktown, Johannesburg, 2193
- Postal Address: PO Box 2072, Houghton, Johannesburg, 2041.
Directions
The hospital is situated in Parktown, a well-known suburb of Johannesburg. Here are the directions from some key points in the city:
- From Johannesburg City Centre: Take the M1 North highway and exit at Jan Smuts Avenue. Turn left onto Jan Smuts Avenue and then right onto Eton Road. The hospital will be on your left.
- From Sandton: Take the M1 South highway and exit at Jan Smuts Avenue. Turn right onto Jan Smuts Avenue and then right again onto Eton Road. The hospital is located on the left side of the road.
- From OR Tambo International Airport: Take the R24 highway towards Johannesburg. Merge onto the N3 North, then onto the M2 West, and follow the signs for the M1 North. Exit at Jan Smuts Avenue, turn left, then right onto Eton Road.
Public Transport
Visitors can also reach the hospital using various public transport options:
- Gautrain: The nearest Gautrain station is Park Station. From there, visitors can take a taxi or use a ride-hailing service to get to the hospital.
- Buses and Minibuses: Several bus routes and minibus taxis operate in the Parktown area, providing convenient and affordable transport options for visitors. Check local bus schedules and routes for the most direct service to the hospital.
Parking Facilities
Donald Gordon Hospital offers ample parking facilities for visitors. Here are some details:
- Visitor Parking: There are designated parking areas for visitors. These are clearly marked and located close to the main entrances for easy access.
- Disabled Parking: Special parking bays are available for disabled visitors. These are located near the entrances to ensure convenience and accessibility.
- Parking Fees: Visitors may be required to pay a nominal parking fee. It is advisable to have some change or a credit card handy for payment at the parking kiosks.
On-Site Navigation
Once at the hospital, visitors can find their way around using several tools and resources:
- Signage: Clear signage throughout the hospital grounds directs visitors to various wards, departments, and facilities.
- Information Desk: An information desk is located at the main entrance where visitors can ask for directions and assistance.
- Hospital Map: Maps are available at the information desk and can also be downloaded from the hospital’s website. These maps help visitors navigate the hospital’s layout and locate specific wards and departments.
Understanding Donald Gordon Hospital visiting hours is essential for planning a supportive visit for your loved ones. Adhering to these guidelines helps create a healing environment while ensuring that patient care is prioritized.
The hospital provides specific visiting hours for different wards, ensuring that each patient’s unique needs are met. This structured approach supports the overall well-being of patients by balancing rest and social interaction.
Following the hospital’s protocols, especially during the COVID-19 pandemic, is crucial for maintaining a safe environment for patients, staff, and visitors. These measures include health screenings, limited visitor numbers, and mandatory hygiene practices.
This information aims to help you navigate the visiting policies effectively. For the most accurate and up-to-date information, always refer directly to Donald Gordon Hospital’s official communications.